swimnest

Privacy Policy

How SwimNest protects your data and respects your privacy.

Effective date: June 2025

This Privacy Policy explains how we collect, use, and protect your personal data when you use SwimNest.

  1. Who We Are

SwimNest is operated in the UK. If you have any questions about this policy, contact us at support@swimnest.co.uk.

  1. What Data We Collect

We may collect and process the following:

  • Identity Data: Name, email address, contact details
  • Transaction Data: Booking history, payment records
  • Technical Data: IP address, browser type, device information
  • Usage Data: Pages visited, actions on the site
  • Profile Data: Preferences, reviews, communication history
  1. How We Use Your Data

We use your data to:

  • Provide and manage bookings and platform features
  • Communicate with you about your account and listings
  • Improve and personalise your SwimNest experience
  • Ensure platform safety, compliance, and fraud prevention
  1. Sharing Your Data

We only share your data with:

  • Payment providers to process transactions
  • Hosts or Guests (as relevant) to enable bookings
  • Service providers who help us run SwimNest
  • Authorities if legally required (e.g. fraud investigation)

We do not sell your personal data.

  1. Data Security

We implement industry-standard security measures to protect your personal data. However, no system is 100% secure.

  1. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletions
  • Withdraw consent or object to processing
  • Lodge a complaint with the ICO (Information Commissioner’s Office)
  1. Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

  1. Cookies

We use cookies to improve site performance, remember your preferences, and analyse usage. You can control cookies through your browser settings. See our Cookie Policy for more details.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or notice on the website.

  1. Contact

For any questions or concerns about this policy, please email us at support@swimnest.co.uk.